You can pay your monthly bill online, by mail, in person at our office during business hours, or drop off payments after hours through the letter slot in our office door. When paying by mail, please enclose the bottom portion of your bill with your check to ensure proper credit. Please do not mail cash.
If paying in person, please bring your entire bill with you so that we can process your transaction as efficiently as possible. Payments are also accepted at Peoples Savings Bank (South Hadley branches only) branch locations at 494 Newton Street and 7 College Street during normal banking hours.
Residential customers will get a 10% discount on the service portion of the bill if it is paid in full within 14 days of the billing date. Senior citizens qualify for the 10% discount if the bill is paid within 45 days. A discount due date is printed on each bill.
Each customer's electric use depends on many different factors such as home size, number of household members, types of appliances in use, and individual lifestyle choices. These personal differences are key if you're trying to analyze your bill. The best way to learn about your home's energy efficiency is to get a free, personalized home energy audit, sponsored by SHELD. To schedule yours, call toll-free: 1-888-333-7525.
If you would like your bill temporarily forwarded to you at another address, or need it to be regularly sent to a third party for payment, please let us know. You can also designate a different mailing address for your bill to be sent through the online billpay portal.
The Home Energy Loss Prevention Service (HELPS) can answer all your energy efficiency questions and also schedule a free home energy audit. Get more information at the Muni HELPS website, or call them toll-free: 1-888-333-7525.