Residential Start/Stop Service

What to do if you are new to South Hadley, moving across town,
or need service suspended or stopped.

Use our online form or download the PDF: more info below

New Customers

As part of our application process, SHELD requires all applicants to provide their social security number. In 2010 Congress made it mandatory for the Utility, as a “creditor,” to require this information in an effort to avert identity theft. Online Utility Exchange (OUE) is used to validate customers' social security number as a part of compliance with the Red Flag Rules required by the Federal Trade Commission. SHELD uses OUE to perform a “soft credit check” comparing the customer name and social security number that does not affect your credit score.

New customers will need to complete an application for service: you can use the online form linked above or visit our office during business hours to complete a hard copy version. There is no fee for initiating or canceling an account, although a security deposit may be required.

Security Deposits

No security deposit is required if you are the property owner and personally sign for the electric service. If you are a renter or other party besides the owner of record, a security deposit will be required: $300 for conventional residential service, or $600 for a residence with electric heat.

If you have an outstanding balance from another SHELD account, you must make arrangements to pay that balance before new service is started. Please see SHELD's terms and conditions for electric service (PDF) for additional information.

Frequently Asked Questions


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