Please complete the entire application process at least 24 hours in advance of your closing so that we can create a final bill for the seller. Even if you are moving from one home in South Hadley to another and already have an account with us, we need the service information submitted for your new residence.
It is important to understand that the billing will remain in your name until our office receives a written notice to terminate. Be sure to provide a forwarding address where we can send any applicable refund or send your final bill; provide notice of 24 hours before the closing so that we can determine if you are owed a refund or have an outstanding balance.
Renters should fully complete the application process at least 24 hours before you would like your service to start. We will also need you to present your lease agreement. In most cases, service can start within 24 hours of a completed application, excluding weekends and holidays.
We will need information about your account and your forwarding address and contact information where we can send any refund you may be due, or bill for any remaining balance. You can provide that by phone, in person, by mail or by fax. Please provide at least three business days before the date you want your service stopped.
If you want your electric service temporarily disconnected, you must make a written request and sign a waiver either by mail, fax, or in person at our office. When service is resumed, there is no fee for the reconnect.
You can pay your monthly bill online, by mail, in person at our office during business hours, or drop off payments after hours through the letter slot in our office door. When paying by mail, please enclose the bottom portion of your bill with your check to ensure proper credit. Please do not mail cash.
If paying in person, please bring your entire bill with you so that we can process your transaction as efficiently as possible.
Residential customers will get a 6% discount on power consumption, distribution, and customer base rate charges portion of the bill if it is paid within 14 days of the billing date. A discount due date is printed on each bill.
Each customer's electric use depends on many different factors such as home size, number of household members, types of appliances in use, and individual lifestyle choices. These personal differences are key if you're trying to analyze your bill. The best way to learn about your home's energy efficiency is to get a free, personalized home energy audit, sponsored by SHELD. To schedule yours, call toll-free: 1-888-333-7525.
If you would like your bill temporarily forwarded to you at another address, or need it to be regularly sent to a third party for payment, please let us know. You can also designate a different mailing address for your bill to be sent through the online billpay portal.
The Home Energy Loss Prevention Service (HELPS) can answer all your energy efficiency questions and also schedule a free home energy audit. Get more information at the Muni HELPS website, or call them toll-free: 1-888-333-7525.
All of our technicians will be wearing PPE (Personal Protective Equipment) which includes a mask and gloves while maintaining social distancing when possible. The day before your installation is scheduled, our Customer Service team will be sending out a questionnaire to be answered by the primary applicant to ensure safety for both the customer and our technician. Before entering a home, our technicians will again ask six mandatory questions to each household to determine if it is safe to enter the home. Our technicians will be taking their temperature daily in addition to increasing all hygiene protocols including hand washing and hand sanitization between each home installation.