• 85 Main Street, South Hadley
    General: 413-536-1050, Mon-Fri 8:30-4:30
    Emergencies & Outages: 413-536-1050, 24/7
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Emergency Readiness

Planning ahead can make a difficult situation better for you,
your family, and your neighbors.

Expecting the Unexpected

While winter weather is probably the first thing we think of as posing an emergency risk, recent history here in Western Mass has shown that extreme weather conditions can emerge at any time of the year.

Take the time to think ahead: keep reading for important guidance on the steps you should take.

SHELD earns the 2019 Certificate of Excellence in Reliability

  • Build Your Emergency Kit

    See our suggestions for assembling items you'll need in a power outage.

  • Special Medical Needs

    Please inform us if a family member's critical care requires electricity.

  • Downed Wires = Danger

    If you see a downed wire, assume it is charged: stay indoors, keep away, and contact SHELD.

Assemble an Emergency Kit

Think about what you and your family would need during a power outage and put together an emergency kit. Keep enough supplies for at least three days. Include items such as:

  • Flashlights and fresh batteries
  • Battery-powered radio or TV and batteries
  • Cell phone with charger, inverter or solar charger
  • Non-perishable and canned foods
  • Manual can opener
  • Blankets, bedding or sleeping bags
  • First-aid kit and prescription medications
  • Infant supplies and pet food, if needed
  • List of emergency phone numbers including insurance contacts

Visit the Federal Emergency Management Agency website for more ideas and planning advice.

Special Medical Concerns

If someone in your household relies on life support equipment powered by electricity, please let us know before an emergency occurs so we are aware of your situation. However, it’s crucial for you to have a back-up plan in case of an unexpected power outage. This could include a battery-powered system, an uninterruptible power supply, or a generator. You should also have a plan to move to another location where power is available if needed.

If Your Power Goes Out

Call SHELD at 413-536-1050 to let us know you don’t have service. If the line is busy, chances are many others are calling, too. We appreciate your patience.

Unplug most appliances, and keep refrigerator and freezer doors shut.

If You See / Encounter Downed Wires

Keep away from any downed wires or equipment. Always assume all lines are alive and dangerous. Stay indoors if possible – live wires can be hidden under snow or debris, and storms can move wires and equipment to unexpected locations.

All contents © 2022 South Hadley Electric Light Department.