Helping Local Families

South Hadley Electric Light Department is proud to work with the below organizations to help assist our customers in need! If you are experiencing hardship in regards to making payments to your electric bill, please contact our credit department to discuss the option of a payment arrangement, or, contact one of the below vendors for assistance.

Community Action Pioneer Valley / Fuel Assistance

Available to both homeowners and renters, the Community Action Fuel Assistance Program helps income-eligible participants afford their home heating expenses. Program eligibility is determined by the family size and the gross annual household income. Learn more by visiting

Income eligibility and benefit levels - 2024

Household Size Total Gross Yearly Income Must Be Equal to or Less Than the Below Totals
1 $45,392.00
2 $59,359.00
3 $73,326.00
4 $87,294.00
5 $101,261.00
6 $115,228.00
7 $117,846.00
8 $120,465.00
9 $123,084.00
10 $125,703.00

How Fuel Assistance Works
What to bring to your Fuel Assistance Appointment

*If this is your first time applying, or, if you did not have an active application within the past two years, a phone intake is required. Contact Community Action at 413-774-2310. If you get their voicemail, it is best to leave a message.

The Salvation Army Good Neighbor Energy Fund

The Massachusetts Good Neighbor Energy Funds is available to any Massachusetts resident who, because of temporary financial difficulty cannot meet a month’s energy expense and is not eligible for state or federal assistance. Income must fall between 60 and 80 perfect of the state’s median income levels. For more information visit

Income eligibility guidelines for 2023-2024 are as follows:

Household Size Total Gross Yearly Income
1 $45,392 - $60,523
2 $59,359 - $79,145
3 $73,326 - $97,768
4 $87,294 - $116,392
5 $101,261 - $135,015
6 $115,228 - $153,637
7 $117,846 - $157,128
8 $120,465 - $160,620

You may apply for assistance by directly contacting your local Salvation Army Service Center.

Holyoke Corps
271 Appleton Street
Holyoke, MA 01040-0544
Phone#: 413-532-6312


Way Finders serves as the regional Housing Consumer Education Center (HCEC) for Hampden and Hampshire counties and administers emergency financial assistance programs such as Residential Assistance for Families in Transition (RAFT). This program is designed for renters and homeowners of all household sizes to help prevent homelessness.

Income eligibility guidelines are as follows:

Household Income Limit
1 $34,900
2 $39,850
3 $44,850
4 $49,800
5 $53,800
6 $57,800
7 $61,800
8 $65,750

To learn more about this organization and how it may be of assistance to you, please visit

1780 Main St
Springfield, MA 01103

If you are a senior citizen, there are additional assistance program that you may qualify for through the South Hadley Council on Aging, they can be contacted at 413-538-5042.

All contents © 2024 South Hadley Electric Light Department.