As part of our application process, SHELD requires all applicants to provide their social security number. In 2010 Congress made it mandatory for the Utility, as a “creditor,” to require this information in an effort to avert identity theft. Online Utility Exchange (OUE) is used to validate a customer’s social security number as a part of compliance with the Red Flag Rules required by the Federal Trade Commission. SHELD uses OUE to perform a “soft credit check” which compares the customer name and social security number that does not negatively affect your credit score.
New customers will need to complete an application for service: you can use the online form linked above or visit our office during business hours to complete a hard copy version. There is no fee for initiating or canceling an account, although a security deposit may be required.
No security deposit is required if you are the property owner and personally sign for the electric service. If you are a renter or other party besides the owner of record, a security deposit will be required: $200 for conventional residential service, or $400 for a residence with electric heat.