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Security Deposits

All commercial and industrial accounts must give surety for electric service. If you have an outstanding balance from another SHELD account, you must make arrangements to pay that balance before new electric service is started.

1. Security Deposits will be required for all commercial and industrial services where the customer is not the recorded owner of the property.

2. The deposit for the commercial and industrial customers will be set at an amount representing the estimated charges for the highest three month period of use in the upcoming year of service.

3. All deposits will be retained until such a time as the account is closed.

4. If management determines a security deposit alone is insufficient to protect the ratepayers, additional surety will be required before service is provided (such additional surety may consist of obtaining the property owners signed request for services at the property address or securing a letter of credit from the tenant).

5. The Manager is authorized and directed to take such action as deemed necessary or advisable to carry out the purpose of the vote and any such actions taken by the Manager which are consistent with the goals of the motion are ratified and confirmed.
   

Stopping or Suspending Service

You can make arrangements to stop service or close your account over the phone; temporary suspension of service does require a written request. You can also stop service or close your account in person at our office during business hours.

Close Account Due to Sale of Building

Please give us at least three business days in advance of the sale closing, either in person or over the phone, so that we can create a final bill. Please note that the billing for the meter(s) will remain in your name until a written notice to terminate is received by our office.

Construction / Expansion / Relocating Meter

If you are building a new facility or significantly expanding an existing one, please contact us so we can have one of our engineers review your plans and work with you during the construction phase.

If you need to move your electric meter to a different location to complete your plans, please call our office and SHELD will unlock the electric meter so that your electrician can relocate it. New meter locations require SHELD approval, please contact the engineering department at 413-341-6279 for more information.

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